Politique d’expédition

At Chromahome, we understand the importance of a smooth and reliable shipping process. We want you to receive your product as quickly and securely as possible, so you can start enjoying the ultimate experience. To ensure transparency and clarity, we've outlined our shipping policy below:

Shipping Locations

Chromahome proudly offers international shipping to customers around the world. We're dedicated to bringing our high-quality mini projectors to your doorstep, no matter where you're located.

  • Order Processing Time Order Confirmation: After placing an order on our Shopify store, you'll receive an email confirmation that includes your purchase details.
  • Order Processing Time: Our team at Chromahome works diligently to process and prepare your order for shipment. Typically, orders are processed within 1-2 business days.

Shipping Methods

Chromahome partners with reliable carriers and logistics services to ensure safe and timely delivery. The choice of carrier and shipping method may depend on the size, weight, and destination of your order. As soon as your order is shipped, you will receive an email with tracking information.

  • Standard International Shipping: The delivery time for standard international shipping can vary depending on your location. In general, it may take 6-15 business days, but please note that delivery times may be affected by customs procedures and other factors.

Shipping Fees

  • Standard International Shipping: Shipping is FREE worldwide for orders over $35Shipping fees for standard international  shipping will be calculated at checkout. Costs can vary based on the destination and weight of your order.

Order Tracking

Upon placing your order, you will immediately receive a confirmation email. Once your order has shipped, we will send you a second email containing detailed tracking information so you can follow your package’s journey to you. If you encounter any issues or have questions regarding your shipment, our customer support team is available to assist you. Feel free to contact us for support.

Customs and Import Duties

Please be aware that customs and import duties, as well as taxes, may apply when your order reaches your country. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend checking with your local customs office for details on any potential charges.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately. We will work to address the issue and ensure you receive the product you ordered.

Contact Us

For any questions or concerns about our shipping policy or if you need further assistance with your order, please get in touch with our customer support team via contact form or email: support@thechromahome.com. We're here to ensure that your Chromahome experience is exceptional.

Thank you for choosing Chromahome. We look forward to delivering the premier destination for exquisite doll accessories to you.