My case has discolored and is yellow. Is this normal?

While not normal, exposure to extreme humidity and temperatures can cause yellowing over time. This can also happen with wear and age. Please SUBMIT A REQUEST and we will be happy to assist and replace your item if needed.

My case is defective and I need a replacement but I'm getting a new device.Can I file a claim for my old case and get a new case for my new device?

First, how exciting that you are getting a new device! The warranty would only be in effect to replace the case you currently have and is not transferrable. The warranty is specific to the item originally purchased based on the proof of purchase submitted.

Make sure to register for our newsletter on thechromahome.com so you can keep up to date on the latest promotions and the new case styles as they are launched. We know you'll find one you love for your new device!

How can I clean my case?

We recommend using a damp cloth and no harsh chemicals. Mild soap and water should do the trick.

What does drop protection mean?

Great question! Most Chromahome cases are designed and extensively tested by a 3rd party laboratory for durability up to a height of 10 ft. We also have some cases tested up to 15'.

While no case manufacturer can guarantee that you will not incur damage when a device is dropped, we design and build for durability and protection to help keep your device safe.

Help! I can't get my case off my device.

All of our cases are designed to fit snugly on your device.

We recommend holding the device securely in one hand. Gently use your thumb to push through the (camera) hole, while pulling the case off around the edges of the phone in the opposite direction.

What is the liquid in the Waterfall Case? Is it safe?

Our Waterfall cases contain a non-toxic mineral oil (similar to baby oil), beads and glitter. The mineral oil in our Waterfall cases has been tested and certified to be safe.

How much is shipping?
We provide free standard shipping on Worldwide orders over $35. Expedited shipping is available.

Do you ship internationally and how much does that cost?
Yes we do! Check out our available countries when you checkout. International orders will also be subject to duties and taxes payable to their country’s customs office. Shipping fee does not include duties and taxes. 

How long does it take to ship after I place my order?
Orders are shipped within 2-3 business days after an order is placed (excluding holidays). Our warehouses are closed on weekends. After your order is placed, please allow 5-10 business days to receive your order within the United States. For International orders, please allow 7-21 business days.

How can I track my package?  

Tracking information is sent to your email. Please make sure to check tracking information on your order daily with the tracking number that was provided.

How long does it take for my order to be delivered? 
Orders shipped through standard free shipping can take 7-10 business days to be delivered. Orders shipped through expedited shipping can vary depending on the type of service you select during checkout. Orders shipped through standard international free shipping can take 7-21 business days (not including customs delays). Orders shipped through international expedited shipping can take 5-10 business days (not including customs delays).

I placed an order. When will I receive an email confirmation?
As soon as your order is placed, you should receive an email confirmation. If for some reason, you did not receive an email, contact us at support@thechromahome.com. 

I placed an order. How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.

Where can I find tracking info for my order? 

Tracking information is sent along with your email confirmation. Please make sure to check tracking information on your order daily with the tracking number that was provided. Please note UPS/FedEx tracking updates can take 24-48 hours to become available. If you could not locate an email confirmation in your inbox or spam folder, an email address was probably not entered when placing the order. Please contact support@thechromahome.com for tracking information.

Issue with your order?
Please contact customer service within 2-3 days for any issues after your order is delivered. For any orders 21 business days past delivery date, the order will be reshipped at the expense of the customer ($5).

How can I cancel or make a change to an order? 
Please contact support@thechromahome.com immediately if you wish to cancel or request any changes to your order. However, we will not be able to cancel or adjust any orders once they’ve been shipped. Please note: our customer service hours are from 8am PST to 4pm PST, Monday - Friday.

What is your return policy for your products? 
You can read about our return policies here.

Can I return sale items?
No - sale items are final sale. No exchange or returns will be honored.

I received my order and ordered the wrong product, what steps do I have to take to exchange for the correct size/design?
Use our Return Center. 

Does the warranty only cover to replace the case for the same design or can I choose a different design? 
Our warranty covers replacements for the same design only. However if we no longer have the same design in stock, our team can exchange for a different design of equal value. 

What type of damage does the warranty cover for phone cases? 

The warranty covers defects in materials and craftsmanship. The warranty does not cover normal wear and tear and does not cover damage caused from handling the product outside of normal use. Some cases (eg. leather, patent, Swarovski) are hand made and will require more care due to the nature of their materials. Although our cases are drop test certified to protect your phone, damages incurred to your case from impacts and scratches will not be covered under warranty. 

My phone broke with the case on, will you cover repair fees under warranty? 
Unfortunately, our warranty only covers our products. More info on our return policies can be found here. 

Do I need a copy of the receipt in order to process my claim?
Yes, we require a copy of the receipt or similar proof of purchase.

How long does it take to receive my money back on my credit card? Will I be notified?
Once our team completes your refund, you will receive a credit memo. This email is to notify you that our team completed the refund. Please note the funds can take 3-5 business days to become available in your account.

How long does it take to process a warranty claim?
Warranty claims are processed in 1-2 business days. 

What forms of payment do you accept?
Paypal or credit card.

Reach us via contact form or email at support@thechromahome.com
(mailto:support@thechromahome.com). We respond within 48 hours.

I am interested in selling Sonix products in my store(s). How do I find out more?

Email us at support@thechromahome.com for all wholesale and stocking inquiries.